Previous Terms of Service
September 11, 2026. Current terms
The agreement
Wordtandem is an independent project operated by Michael Cantrell. These terms apply when you use the Wordtandem website, web
app, desktop or mobile app, and related services.
By using Wordtandem or creating an account, you agree to these terms. If
you accept them for an organization, you confirm that you have authority to
bind that organization. If you do not agree, do not use the service.
Who can use Wordtandem
You need to be at least 13 to use Wordtandem, and at least 18 to buy a
paid plan. If you are under 18, you may use the free plan only with permission
from a parent or guardian and any consent required by the law where you live.
Your account
Keep your password secure and don't share your account. You're responsible
for activity that happens under it. Tell us promptly if you think it's been
compromised.
One sign-in belongs to one person. If several people in an organization use
Wordtandem, each person needs their own sign-in unless we agree to a different
arrangement in writing.
Plans, minutes and billing
Paid plans include a monthly allowance of cloud voice-tracking minutes. The
allowance resets at the start of each calendar month in UTC and doesn't roll
over.
Running out of minutes suspends cloud voice tracking for the rest of that
month. Basic voice recognition keeps working without limit.
Subscriptions renew automatically. When you subscribe, you're agreeing to
recurring charges at the price and interval shown at checkout — monthly plans
bill every month, annual plans every year — until you cancel. We'll charge the
payment method you gave us.
You can cancel any time from your account page or the billing portal. Your
plan stays active until the end of the period you've already paid for, then
reverts to the free plan. You keep your scripts.
Prices can change. If a price changes, we'll tell you before your next
renewal so you can cancel first if you'd rather.
Prices are in US dollars and don't include any tax that might apply where
you live.
Refunds
If something goes wrong, email
support@wordtandem.com and
we'll sort it out.
If it's your first payment and Wordtandem isn't for you, tell us within
14 days and we'll refund it, no questions asked.
Beyond that: we don't give refunds for partial periods. If you cancel
halfway through a month, you keep access until the period ends rather than
getting money back for the rest of it. Upgrading mid-period charges the
difference; downgrading credits it against what you next owe.
Your content
Your scripts are yours. We don't claim any ownership of them.
If you choose to sync scripts, you give us permission to store and copy them
between your devices. VoiceFollow Pro also sends a limited list of distinctive
names and terms from the active script to our speech provider so it can
recognize them accurately. This permission is only for operating Wordtandem
for you, and it ends when you delete the content or your account. We don't use
your content to train models.
Recordings are saved directly to your device. They remain yours, and we do
not receive or store the video files.
You're responsible for what you upload. Don't upload anything you don't
have the right to use.
Copyright complaints
If you believe something on Wordtandem infringes your copyright, email
support@wordtandem.com with
enough detail to identify the work and where it appears. We'll look into it
and remove content where the complaint is valid. We may close accounts that
infringe repeatedly.
Acceptable use
Don't use Wordtandem unlawfully. Don't try to break it, overload it, or
reverse engineer it except where the law expressly allows that right. Don't
resell access. Don't use it to harass anyone or to produce material that's
illegal where you are.
The service will change
We add features, change them, and sometimes remove them. If we remove
something you're relying on and it materially affects a paid plan, we'll give
you notice and you can cancel.
Availability
We aim to keep Wordtandem running, but we don't promise it will always be
available or error-free. Parts of it depend on services we don't control,
including our speech provider and our hosting.
Cloud voice tracking needs an internet connection. Basic voice recognition
runs in your browser and doesn't.
No warranty
Wordtandem is provided "as is." We don't promise it will meet every
requirement, work uninterrupted, or be free of errors — and to the extent the
law allows, we're not making any implied warranties beyond what's written
here.
Some places don't allow that kind of disclaimer, in which case it doesn't
apply to you.
Liability
We're not liable for lost profits, lost recordings, lost time, or other
indirect or consequential losses.
Where we are liable, our total liability is limited to what you paid us in
the twelve months before the problem arose — or one hundred dollars if you're
on the free plan.
Nothing here limits liability that can't legally be limited.
Practical version: back up recordings that matter to you. Don't rely on a
single tool for something you can't repeat.
Ending your account
You can delete your account any time from your account settings. Doing that
cancels any paid plan and removes your scripts.
We can suspend or close an account that breaks these terms, doesn't pay, or
is being used in a way that puts the service or other people at risk. Where
it's reasonable to do so, we'll tell you first.
If we disagree
Email support@wordtandem.com
first. Most things get sorted that way, and we'd rather fix a problem than
argue about one.
If that doesn't work, these terms are governed by the laws of the State of
North Carolina, and any dispute goes to the state or federal courts located in
North Carolina.
Either of us can still bring a claim in small claims court.
Changes to these terms
We may update these terms. If a change materially affects your rights,
we'll tell you before it takes effect — by email or in the app — and the date
at the top will change. If you do not agree to the new terms, you must stop
using Wordtandem and cancel any paid subscription before they take effect.
The rest
These terms, together with the
Privacy Policy, are the whole agreement between us.
If part of them turns out to be unenforceable, the rest still applies.
You can't transfer your account to someone else without our agreement. We
may transfer these terms if the business is sold, and we'd tell you if that
happened.
Not enforcing something once doesn't mean we've given up the right to
enforce it later.
Contact